WhatsApp Template Management
We've built full WhatsApp Business template management directly into the dashboard. You can create, edit, and submit templates to Meta for approval, then use them in campaigns.
- Template creation — two categories supported: Marketing and Utility, in French or English. Each template is composed of an optional header (plain text or media: image, video, document, or location), a body with dynamic variables (
1,2…), an optional footer, and up to 3 buttons (phone number, website URL, or quick reply). - Live preview — a real-time phone mockup updates as you type, showing exactly how the message will appear to recipients, including variable substitution.
- Meta submission — once saved as a draft, click Submit to send the template to Meta for review. The template is then locked in read-only mode until Meta approves or rejects it. Upon approval, it becomes available for campaigns.
- Editing approved templates — templates with Active or Rejected status can be edited and re-submitted to Meta. Category and language are immutable after the first submission. Upon re-submission, the template returns to Pending state while Meta re-reviews it.
- Authentication templates — automatically provisioned (one in French, one in English) when a WhatsApp sender is validated. They include the standard OTP body and an optional "Copy code" button, configurable from the dashboard.
- Webhook sync — template status (pending → active / rejected) is automatically updated in real time via Meta webhooks, with the rejection reason displayed when applicable.